Summary of key points

This summary provides key points from our privacy notice. You can find out more details by following each key point or using the table of contents.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Calex and the Services, the choices you make, and the products and features you use.

• We may collect personal information from you when you register for an account using our online support solution.
• Use a mobile device or web browser to access our content.
• Contact us via email, social media, or on similar technologies.
• When you mention us on social media.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13. If your child has registered for the app and you want to terminate the account, submit a ticket via our support system at support.calex.eu and request termination of the account. Always provide a username or e-mail address.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we receive any information from third parties?

We do not receive any information from third parties.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?

We may share information in specific situations and with specific third parties (see section 4 below).

How do we keep your information safe?

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

The easiest way to exercise your rights is by filling out our data subject request form: Data Request Form, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

IP-Camera Cloud and Subscription Services

Payment and transaction information

Information such as the model of camera purchased, subscription plans purchased, date and time of your transaction, and payment information, such as your credit card or bank account details.

Images stored and processed

When you capture images and videos using a Calex IP-camera or other type of camera (e.g., pet feeder equipped with a camera), we may temporarily collect personal information depicted within the imagery you submit (for example, to analyse motion detection).

Third-party payment processors

We use payment and transaction information to facilitate transactions, detect and prevent fraud, keep a record of your purchases so we can provide customer support and warranty services, and for financial purposes as required by law. We do not process your credit card information directly; this information is processed by one or more third-party payment processors such as PayPal and/or Stripe. You can find more information about the terms and conditions on the respective provider pages.

Snapshots, video clips, and other video/audio signals

When you use the recording or streaming features of your Calex Cameras, we will record and process video and/or audio recordings received from your device, subject to your configuration and settings. If you have enabled motion sensing or sound detection, we will record and process video and/or audio recordings upon sensing motion or detecting sound and may send notifications to you regarding the sensed motion or sound.

If you have the recording feature enabled, we will capture, process, and retain video, photo, and audio recordings received from your device depending on your subscription plan (for example 7, 15, or 30 days). You can access, download, and delete those recordings using the Calex Smart App during that time. After the subscription period, you will not be able to access the recordings beyond the time frame allotted for your subscription.

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

• Names
• Email addresses
• Phone numbers
• Usernames
• Contact or authentication data
• Contact preferences

Sensitive Information

We do not process sensitive information.

Payment data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number or bank-account), and the security code associated with your payment instrument. All payment data is stored by Apple Pay, Google Pay, and Stripe.

• Apple Pay: Privacy Notice
• Google Pay: Privacy Notice
• Stripe: Privacy Notice

Performance of a contract or transaction

Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, we need technical information about your device in order to provide the essential features of our app.

Application data

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Geolocation Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. You can change access or permissions in your device settings.
• Mobile Device Access: We may request access or permission to certain features from your mobile device, including bluetooth, camera, microphone, storage, sensors, wi-fi, and other features. You can change access or permissions in your device settings.
• Mobile Device Data: We automatically collect device information (such as mobile device ID, model, manufacturer), operating system, version and system configuration information, device and application identification numbers, browser type and version, hardware model, Internet service provider and/or mobile carrier, and IP address (or proxy server). We may also collect information about the phone network, device operating system/platform, device type, unique device ID, and information about the app features you accessed.
• Push Notifications: We may request to send you push notifications regarding your account or certain app features. You can opt out in your device settings.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.calex.eu/

• Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers collect when you access or use our Services and which we record in log files (e.g., IP address, device information, browser type, settings, date/time stamps, pages/files viewed, searches, and other actions; device event information such as system activity, error reports/crash dumps, and hardware settings).
• Device Data: Information about your computer, phone, tablet, or other device (e.g., IP address, device/app IDs, location, browser type, hardware model, ISP/mobile carrier, operating system, system configuration).
• Location Data: Information about your device’s location (precise or imprecise). You can opt out by disabling Location settings on your device, but some features may not work.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, and keep your account in working order.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your personal information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (legal basis) to do so under applicable law.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. As such, we may rely on the following legal bases:

• Consent: You can withdraw your consent at any time.
• Legitimate Interests: Where reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your rights and freedoms (e.g., diagnose problems and/or prevent fraudulent activities).
• Legal Obligations: Where necessary for compliance with legal obligations (e.g., cooperate with law enforcement/regulators, exercise/defend legal rights, litigation).
• Vital Interests: Where necessary to protect your vital interests or those of a third party.

4. When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with third parties.

Vendors, consultants, and other third-party service providers

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information. We have contracts in place with our third parties designed to help safeguard your personal information.

• Cloud Computing Services: Amazon Web Services (AWS), Microsoft Azure
• Functionality and Infrastructure Optimisation: Amazon Web Services, Microsoft Azure
• Invoice and Billing: Stripe, Android Pay, Apple Pay
• Web and Mobile Analytics: Provider Data Analysis
• Geolocation and Maps: Google Maps API

Other situations where we may share information

• Business Transfers: In connection with (or during negotiations of) any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Google Maps Platform APIs: We may share information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We store geolocation on your device (“cache”) to provide smart home related services (e.g., sunrise/sunset). You may revoke your consent by contacting us.
• Business Partners: We may share your information with business partners to offer certain products, services, or promotions.

5. Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://www.calex.eu/